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Terms & Conditions 

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VENUE & PARTY GUIDELINES
Customers are welcome to bring their own decorations for private parties. However, we ask that decorations are kept appropriate for the studio environment. Balloons, particularly those likely to pop, should be used with consideration for other customers. Please do not use confetti, glitter or anything that may be difficult to clean up.
For parties, outside food arrangements should be agreed with Happy Potter Ceramics in advance and are only allowed during out of hours bookings. We provide a selection of party refreshments, and any additional food brought into the studio must be discussed beforehand.
We ask all guests to be respectful of our staff, other customers, pottery, furniture and studio equipment. Happy Potter Ceramics reserves the right to ask anyone behaving in an unsafe or disruptive manner to leave the premises.

BOOKINGS, DEPOSITS & CANCELLATIONS
A 50% non-refundable deposit is required to secure a birthday party booking around 1 month before. The remaining balance must be paid on the day.
If you need to cancel or change your booking, please contact us as soon as possible. We will always do our best to accommodate changes, subject to availability and our cancellation policy.
Where sufficient notice is given, we may be able to offer an alternative date. Deposits are generally non-refundable, but may be transferable in accordance with the agreed booking terms.
Please arrive promptly for your session, as late arrivals may reduce the time available for painting.

POTTERY PAINTING & FIRING PROCESS
All pottery painted at Happy Potter Ceramics must be left with us to be glazed and kiln-fired. This process transforms the pottery into a finished piece and makes it suitable for its intended use, depending on the item and firing outcome.
Please note that pottery painting is a handmade process. Small variations in colour, texture, finish and appearance may occur. Glazes can behave differently during firing, and the finished result may not look exactly as expected.
While we take great care throughout the glazing and firing process, we cannot guarantee that every finished piece will be completely free from minor imperfections.

IMPERFECTIONS, DAMAGE & LIABILITY POLICY
During the pottery painting, glazing, firing and handling process, occasional imperfections may occur. These can include minor bumps, pinholes, bubbles, glaze variations, colour differences or other small surface characteristics.
These are sometimes natural outcomes of the ceramic process and do not necessarily indicate that an item is faulty.
We take great care with every piece of pottery entrusted to us. However, on rare occasions, pottery may crack, break, become damaged or be lost during glazing, firing, cooling or handling.
If an item is damaged or lost while in our care, we will assess the circumstances and discuss an appropriate resolution with the customer. This may include, where appropriate, a replacement item, an opportunity to repaint, a studio credit or a refund.
Any resolution will depend on the circumstances and the nature of the issue. Nothing in this policy affects your statutory consumer rights.

COLLECTION OF FINISHED POTTERY
We will give customers a date for when their pottery is ready for collection. Please allow approximately 1–2 weeks for pottery to be completed, although this may vary depending on studio workload, kiln schedules and other circumstances.
Clay handprints, footprints and similar keepsakes may require additional processing time.
Please collect your pottery within a reasonable period of up to 1 month after your collection date. If you are unable to collect your items, please contact us to make alternative arrangements.
Happy Potter Ceramics cannot guarantee collection dates where delays arise from circumstances beyond our reasonable control.
 

CUSTOMER RESPONSIBILITY & SAFETY
Customers are responsible for supervising children in their care throughout their visit, unless a specific supervised session or drop-off arrangement has been agreed with Happy Potter Ceramics.
Pottery, paints, tools and studio equipment must be used appropriately and in accordance with staff instructions.
Please take care when handling pottery, particularly pieces that may have sharp edges or that have been damaged.
Happy Potter Ceramics accepts no responsibility for personal belongings that are lost, stolen or damaged on the premises, except where liability cannot lawfully be excluded.
Nothing in these terms excludes or limits liability where it would be unlawful to do so.

 

THANK YOU!
Thank you for choosing Happy Potter Ceramics. We want everyone to have a lovely, creative and memorable experience with us. Our team takes great pride in looking after your pottery, and we appreciate your understanding of the unique nature of the ceramic process.
We look forward to welcoming you into the studio and seeing what you create!
The Happy Potter Ceramics Team

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Privacy Policy

 

What type of information do we collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

How we store, use, share and disclose our site visitors' personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How we communicate with you

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

 

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

 

How site visitors' can withdraw their consent

 

If you don’t want us to process your data anymore, please contact us at: mine@mybusiinessonline.uk 

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